Return Policy


 

 

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with any of our products, we will assist you with a prompt refund.  Orders over a month may be given store credit depending on the situation.  

All return orders must be notified within 1 month upon receiving the order. 
Return credits will be issued after receipt of items and after they have been inspected by our Returns Department.  Please email us the tracking number as well so that we may track the return.

Items must be returned in its original condition with an invoice or paper stating the reason for return/exchange and unwashed.  Please make sure to add the order number as well otherwise the package may be unclaimed.

Online purchases can be returned by mail only. 

You must receive the RA# from our sales representatives for your claim to be processed. Absolutely no returns will be accepted without the RA#.

We will not accept any items if …
  • Worn
  • Washed
  • Altered
  • Snagged
  • Ripped
  • Stained
  • Odors
  • Or any other damages caused by the receiver.

Please contact us via e-mail info@zenanaoutfitters.com to receive an RA#. 
Once you notify us with your return request, we will provide you with a Return Authorization Number.  

We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and including rush charges. 

Return address:
1100 S. San Pedro St. #M-10 
Los Angeles, CA 90015 
Tel: 213-748-1148 

Refunds for online purchases

Your refund will be issued to the same credit card you used for the original purchases. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns. Please allow up to two billing cycles for the credit to appear on your credit card statement.